15 resolutions you may want to adopt for your own:
1. Check email in the morning and sort into three folders: Do, Delegate, Delete; you want to use email as a tool not get swallowed up by it.
2. Unless urgent, return calls at 11:00 a.m. and 4:00 p.m. daily; you’ll save time batch calling.
3. Have a Work in Process (WIP) meeting Monday mornings for reviewing and updating status of all open matters; you will catch what would otherwise slip through the cracks.
4. Call a different client each day off the clock to check in about how the client is doing; you’ll be rewarded from this simple action.
5. Plan time for a health break daily for a brisk walk, meditation, or yoga session; you’ll perform better if well-balanced.
6. Learn to say “no” to cases that you don’t want to do; your time is a valuable resource to invest wisely.
7. Send a handwritten thank you note when a matter is finished and enclose two business cards; appreciation is contagious.
8. Monitor your financials: receivables, expenses, profitability; your clients need you to succeed.
9. Dust off your business plan and review quarterly; make it dynamic.
10. Plan regular networking breakfasts with colleagues and potential referral sources; don’t become isolated or overlooked.
11. Pick up the phone if a client is 45 days late in paying the bill; find out if there a problem tobe solved.
12. Use clearly written fee agreements; keep your client relationships positive.
13. Do an office audit to identify any inefficiencies and potential sources of malpractice claims and ethics complaints; call a PMA for help.
14. Focus on improving service to clients and increasing job satisfaction; don’t settle for mediocrity.
15. Create a case timeline, case budget, and scope of representation for clients before beginning work; keep the focus sharp.